We endeavour to make sure your gorgeous goods arrive as quickly as possible and as shinny as ever ;) Once an order is dispatched, we will also e-mail you (including details of how to track it if applicable).
FREE GIFT BOX
Everything arrives beautifully packaged in an Crystal Flux white and silver box that is tied with our pretty crystal flux silver ribbon. You may choose for us to hand write a gift message, just add this to additional notes at checkout.
FREE UK DELIVERY
We offer a range of delivery options & FREE returns.
- FREE delivery (approx. 2-5 working days)
- 1st Class Delivery £3.95 (approx. 1-3 working days)
- UK Next Working Day Royal Mail Special Delivery £7.95 (please order before 1pm)
- UK Saturday Delivery £12.95 (please order before 11am Friday)
FREE INTERNATIONAL DELIVERY & RETURNS
We offer a trackable, reliable & insured delivery service for all International orders. International returns are the customers responsibility.
Please note that international orders may be subject to customs or import duties and tax charges (applied on reaching destination country outside of the UK). We do not cover these costs so you will be responsible for paying any import charges that may be applied. As customs vary by country, we are unable to advise on these charges, and would recommend you contact your local customs office for more information before placing your order.
- Free Royal Mail Tracked & Signed Worldwide (approx. 6-8 working days)
- Compensation cover up to £20 included
- Free returns for undelivered items
* Please allow 24 hours from ordering for us to process your order.
RETURNS & EXCHANGES
We want you to LOVE Crystal Flux Jewellery. We are always happy to exchange or give a full refund.
All you need to do is email firstname.lastname@example.org. Items must be unused and returned in their original condition together with details of your order.
Please ensure you include your order details within the parcel. We will let you know when we have received the item and when the refund has been made. We aim to process these within 1-2 working days of the item being returned.
EXCEPTIONS TO OUR RETURNS POLICY
We hope you will understand that some items are unfortunately exempt from the right to exchange, return or cancel. This is mainly because they cannot be resold but we can always ask our workshop to adjust a size or alter them for you for a minimal cost.
Our UK usual returns period is 14 days from when you receive the goods.
Our International returns period is 21 days from when you receive the goods. All items must arrive with us within this time. Please make sure you get proof of postage and we recommend insuring your item as International returns are your responsibility.